When a ticket has been Escalated this leaves a paper trail on the ticket allowing for staff to follow the path of a ticket to completion and determine if there is anything that can be improved for future tickets. This can be viewed in history of each ticket. Just click on the time/date of the ticket and then click the three dots and history.
Depending on who the ticket was escalated to, will determine who receives the email. But someone will receive the following email, see below image. This can be set as a group in the future to make this easier.
Upon clicking the button you will be taken to the ticket and get the same features and options as any other member of the safeguarding team. Please see the safeguarding guidance document for more information.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article