Security is something we take very seriously at Lourdes IT, we have access to a wide range of sensitive data, and the security of our systems and therefore the safety of our users in always in our mind.
If you contact us for support, or register for an account, we will need proof you are who you say you are.
| How we can verify your identity | If you can't verify your identity | |
| Staff | If you have an account setup, and your registered email is your school email account and you login to your account or email us from the email address | On registration, you can set a PassPhrase we can verify. We can also call your school. |
| Parents and Students | Using your child's registered school email account to request support Verifying key information about your child | We can contact the school, and request contact details to contact you back on. |
If we cannot verify your identity
We will not be able to provide support that would grant you access to data. We can provide generic assistance to allow you to provide proof that we need to support you.
Please do not confront our staff, especially if you feel they should know you or recognise your voice. They must follow procedure to ensure that we are safeguarding staff and students.
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