Opening another Mailbox in Outlook Desktop App

Modified on Fri, 01 Jul 2022 at 09:07 AM

Click on file, info, Account Settings, then Account settings again:
A New window will appear for Account Settings, make sure the email tab is selected, then click (once) on your email address and then click on the change button above.
A black window will appear called: "Exchange Account Settings", click on more in the bottom of the screen, and then in the next window click on the advanced tab.
Click on the add button and then type in the name of the account you want access to, then click on apply, OK, on the black window click on Next and then Done and the account will appear in the list on the left hand side. If it doesn't then it is likely because you don't have access to the account, or it hasn't completed the operation successfully, if this is the case try a restart of Outlook and follow the above steps again, if this doesn't fix the issue, you will need to reach out to your IT team so they can give you access to the account.